Privacy policy

Asnan+ ("we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard information when you use our website, mobile application, or any related services (the "Services").

We operate in accordance with the Kingdom of Saudi Arabia's Personal Data Protection Law (PDPL) and applicable international data-protection standards. By using our Services, you agree to the practices described in this policy.

We collect the following categories of personal data:

Information you provide directly:

• Account registration details — full name, email address, phone number, date of birth, and gender
• Appointment data — the treatments you book, preferred dates, and booking history
• Health information — any medical history or health notes you provide before or during a visit
• Reviews and feedback — ratings and written comments you submit after appointments
• Communications — messages you send us through the app, email, or contact form

Information collected automatically:

• Device information — device type, operating system, browser type, and unique device identifiers
• Usage data — pages viewed, features used, time spent, and actions taken within the app
• Location data — approximate location derived from your IP address, or precise location if you grant permission

We use the personal data we collect to:

• Create and manage your account and verify your identity
• Match you with available dental students and clinics based on your location and treatment needs
• Confirm, remind you of, and manage your appointments
• Deliver in-app notifications and SMS reminders
• Enable you to submit reviews and interact with the Platform
• Improve the Services through analytics, testing, and research
• Comply with our legal obligations, resolve disputes, and enforce our agreements

We do not sell your personal data. We may share it only in the following circumstances:

• Partner clinics and dental students — to facilitate your bookings and treatment
• Service providers — trusted third parties who help us operate the Platform
• Legal requirements — when required by law, court order, or governmental authority
• Business transfers — in connection with a merger, acquisition, or sale of assets

We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how you use the Platform. Types: essential, analytics, and preference cookies. You can manage cookie preferences through your browser settings.

We retain your personal data for as long as your account is active or as needed to provide our Services:

• Account and profile data — held for the duration of your account, plus 12 months after deletion
• Appointment and health records — retained for 5 years after your last appointment
• Reviews — retained indefinitely unless you request removal
• Analytics data — anonymised and retained for up to 3 years

Under the PDPL and applicable law, you have the right to: access, correct, delete, restrict, receive a portable copy of, and object to processing of your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

We implement appropriate technical and organisational measures including encryption of data in transit (TLS) and at rest (AES-256), access controls, regular security assessments, and incident response procedures with mandatory breach notification.

Asnan+ is intended for users who are at least 18 years old. We do not knowingly collect personal data from children under 18 without verified parental or guardian consent.

Your data is primarily stored and processed within the Kingdom of Saudi Arabia. If we transfer data to service providers outside the Kingdom, we ensure adequate protections are in place in compliance with PDPL requirements.

We may update this Privacy Policy periodically. We will notify you of material changes by email or in-app notification at least 14 days before they take effect.

If you have questions about this Privacy Policy or want to exercise your data rights, please contact our Data Protection team:

• Email: [email protected]
• General support: [email protected]
• Postal address: Asnan+ Platform — Data Protection, King Abdullah Financial District, Riyadh, Saudi Arabia